Christmas Lodgement dates
Within Australia (ex WA & NT)
- Parcel Post – 10 December 2022
- Express Post – 17 December 2022
WA & NT
- Parcel Post – 5 December 2022
- Express Post – 12 December 2022
New Zealand & United Kingdom
- Parcel Post – 1 December 2022
Express Post – 7 December 2022
Please note we will send all orders out that come in within the above timeframe but we can not guarantee delivery before Christmas
COVID-19: WE ARE OPERATING AS USUAL AND POSTING ORDERS WITHIN 1-3 BUSINESS DAYS. PLEASE NOTE AUSTRALIA POST IS EXPERIENCING SIGNIFICANT DELAYS DUE TO LIMITED FLIGHTS, SOCIAL DISTANCING REQUIREMENTS AND INCREASED PARCEL VOLUMES. WE CAN NOT GIVE A DELIVERY TIME ONCE IT LEAVES OUR WAREHOUSE. TO FIND OUT MORE INFORMATION YOU CAN GO DIRECTLY TO THEIR WEBSITE https://auspost.com.au/about-us/news-media/important-updates/coronavirus
What are the shipping costs?
Standard Australian Shipping is $8.95 or FREE on orders over $100
Express Australian Shipping is $12.95
Standard New Zealand Shipping flat rate of $15AUD
Rest of World:
A flat rate of $22AUD
For purchases outside of Australia you may be required to pay duty tax on your orders.
Please ensure you are aware of the possible charges you may incur in order to release your goods.
We do not offer refunds if you refuse the package due to customs charges.
How long does it take for my order to be processed?
We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday/Tuesday.
However if we are having a store wide discount or a new season launch due to the large amount of orders we receive our processing times can be longer and the expected time delay can be 7-10 business days. We appreciate your patience while our team works hard to get the orders dispatched as fast as we can.
If a pre-order item or custom item is selected all items will be sent once the pre-order is ready.
Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.
All items are sent via Australia post. Our warehouse is based in Sydney and standard shipping can take 1 to 10 days to arrive in Australia. We won't follow up orders for the first 7 days.
- Please remember that like all small objects these items may pose a potential choking hazard so care must be taken to supervise small children. We will not be held responsible for any misuse of our hair accessories or embellished items.